Museum FAQs

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Important Frequently Asked Questions

FAQ’s are organized by section links. Click on a section to read the answers and related information pertaining to that topic.

When is the Museum open?


The Museum is open seven days a week from 10:00AM to 5:00 PM. We are closed major holidays.




How much is admission to the Museum?


Admission is $10 for adults, $8 for firefighters, students, seniors, AAA members (with ID) and $5 for children 3 and older.




When is the Museum gift shop open?


The Museum gift shop offers a large variety of FDNY memorabilia and Museum exclusive items. The gift shop is open during museum hours. If you can't make it to our on-site shop, please visit our online store.




Can I come to the Museum just to visit the gift shop? If so, do I have to pay the admission charge?


Visiting the gift shop is free of charge, but it does not grant the visitor access to the rest of the Museum.




Can I visit the museum myself, without scheduling a tour?


Yes, the Museum is open to all visitors and is self-guided. Our retired Volunteer Firefighter docents are available during morning and early afternoon hours to answer questions and provide a personal and colorful insight into the FDNY.





Planning Your Visit

When is the Museum open?


The Museum is open seven days a week from 10:00AM to 5:00 PM. We are closed major holidays.




How much is admission to the Museum?


Admission is $10 for adults, $8 for firefighters, students, seniors, AAA members (with ID) and $5 for children 3 and older.




When is the Museum gift shop open?


The Museum gift shop offers a large variety of FDNY memorabilia and Museum exclusive items. The gift shop is open during museum hours. If you can't make it to our on-site shop, please visit our online store.




Can I come to the Museum just to visit the gift shop? If so, do I have to pay the admission charge?


Visiting the gift shop is free of charge, but it does not grant the visitor access to the rest of the Museum.




Can I visit the museum myself, without scheduling a tour?


Yes, the Museum is open to all visitors and is self-guided. Our retired Volunteer Firefighter docents are available during morning and early afternoon hours to answer questions and provide a personal and colorful insight into the FDNY.





Hours and Admission​

Does the Museum have parking?


There are parking lots adjacent to the Museum and limited street parking. The Museum cannot, however, validate parking.




Is there a coat check?


No. Unfortunately, we don't have adequate space for this service.




Are baby strollers permitted in the Museum?


Visitors may use strollers throughout the building.




Is there a place to eat?


The Museum does not have a place to eat and no food or drinks are permitted on exhibit floors.




Is the Museum wheelchair/handicap accessible?


Yes, the Museum is wheelchair accessible, including an elevator with access to our second floor exhibit space and restrooms on the third floor.




How long will it take me to see all exhibits?


You can plan to stay at the museum approximately one hour or longer.




Who will enjoy the Museum?


The Museum welcomes all ages to view our antique and one of a kind fire trucks and exhibits! We find that small children marvel at the big, red trucks. However, the trucks are antiques and for display only – please do not touch or climb!




What else can I do at the Museum?


You can take photos anywhere in the Museum, and we have a collection of bunker gear and helmets for adults and children to try on!




How far is the Museum from Ground Zero?


The Museum is approximately a 20 minute walk or a 10 minute train ride from the World Trade Center Site. If you choose to walk from the Museum: make a left on Hudson Street, make a right onto West Broadway and make a right on Vesey Street. If you choose to take the subway: walk up Spring Street to Avenue of the Americas (aka 6th Avenue), take the Downtown E train, and get off at World Trade Center.




How far is the Museum from Times Square?


The Museum is about 30 minutes from Time Square by subway. To reach Times Square by subway: walk up Spring Street to Avenue of the Americas (aka 6th Avenue), take the Uptown “C” or “E” train, and get off at 42nd Street.





In and Around the Museum

How do I arrange a visit for a school group or group of adults?


All groups wishing to have a guided tour must make advance reservations. Reservations are scheduled on a first-come, first-served basis and tend to fill up quickly. Please make your reservation as early as possible. To make a reservation today, click on Tickets > Fire Safety & History Tour and follow the prompt or please call our Housewatch Desk at (212) 691-1303 x14.




Do you offer tours in any languages other than English? Are there tours in Sign Language?


Presently the Museum does not have any scheduled tours for our visitors who speak different languages or have hearing impairments. We hope to initiate this service in the near future.





Visiting As a Group

How do I arrange a visit for a school group or group of adults?


All groups wishing to have a guided tour must make advance reservations. Reservations are scheduled on a first-come, first-served basis and tend to fill up quickly. Please make your reservation as early as possible. To make a reservation today, click on Tickets > Fire Safety & History Tour and follow the prompt or please call our Housewatch Desk at (212) 691-1303 x14.




Do you offer tours in any languages other than English? Are there tours in Sign Language?


Presently the Museum does not have any scheduled tours for our visitors who speak different languages or have hearing impairments. We hope to initiate this service in the near future.





About the Museum

Does the Museum have parking?


There are parking lots adjacent to the Museum and limited street parking. The Museum cannot, however, validate parking.




Is there a coat check?


No. Unfortunately, we don't have adequate space for this service.




Are baby strollers permitted in the Museum?


Visitors may use strollers throughout the building.




Is there a place to eat?


The Museum does not have a place to eat and no food or drinks are permitted on exhibit floors.




Is the Museum wheelchair/handicap accessible?


Yes, the Museum is wheelchair accessible, including an elevator with access to our second floor exhibit space and restrooms on the third floor.




How long will it take me to see all exhibits?


You can plan to stay at the museum approximately one hour or longer.




Who will enjoy the Museum?


The Museum welcomes all ages to view our antique and one of a kind fire trucks and exhibits! We find that small children marvel at the big, red trucks. However, the trucks are antiques and for display only – please do not touch or climb!




What else can I do at the Museum?


You can take photos anywhere in the Museum, and we have a collection of bunker gear and helmets for adults and children to try on!




How far is the Museum from Ground Zero?


The Museum is approximately a 20 minute walk or a 10 minute train ride from the World Trade Center Site. If you choose to walk from the Museum: make a left on Hudson Street, make a right onto West Broadway and make a right on Vesey Street. If you choose to take the subway: walk up Spring Street to Avenue of the Americas (aka 6th Avenue), take the Downtown E train, and get off at World Trade Center.




How far is the Museum from Times Square?


The Museum is about 30 minutes from Time Square by subway. To reach Times Square by subway: walk up Spring Street to Avenue of the Americas (aka 6th Avenue), take the Uptown “C” or “E” train, and get off at 42nd Street.





Memberships and Donations