Museum FAQs
Important Frequently Asked Questions
FAQ’s are organized by section links. Click on a section to read the answers and related information pertaining to that topic.
How do I get to the Museum?
The Museum is located on 278 Spring Street between Varick and Hudson Streets.
Planning Your Visit
When is the Museum open?
The Museum is open seven days a week from 10:00AM to 5:00 PM. We are closed major holidays.
How much is admission to the Museum?
When is the Museum gift shop open?
The Museum gift shop offers a large variety of FDNY memorabilia and Museum exclusive items. The gift shop is open during museum hours. If you can't make it to our on-site shop, please visit our online store.
Can I come to the Museum just to visit the gift shop? If so, do I have to pay the admission charge?
Can I visit the museum myself, without scheduling a tour?
Yes, the Museum is open to all visitors and is self-guided. Our retired Volunteer Firefighter docents are available during morning and early afternoon hours to answer questions and provide a personal and colorful insight into the FDNY.
Hours and Admission
When is the Museum open?
The Museum is open seven days a week from 10:00AM to 5:00 PM. We are closed major holidays.
How much is admission to the Museum?
When is the Museum gift shop open?
The Museum gift shop offers a large variety of FDNY memorabilia and Museum exclusive items. The gift shop is open during museum hours. If you can't make it to our on-site shop, please visit our online store.
Can I come to the Museum just to visit the gift shop? If so, do I have to pay the admission charge?
Can I visit the museum myself, without scheduling a tour?
Yes, the Museum is open to all visitors and is self-guided. Our retired Volunteer Firefighter docents are available during morning and early afternoon hours to answer questions and provide a personal and colorful insight into the FDNY.
In and Around the Museum
How do I arrange a visit for a school group or group of adults?
All groups wishing to have a guided tour must make advance reservations. Reservations are scheduled on a first-come, first-served basis and tend to fill up quickly. Please make your reservation as early as possible. To make a reservation today, click on Tickets > Fire Safety & History Tour and follow the prompt or please call our Housewatch Desk at (212) 691-1303 x14.
Do you offer tours in any languages other than English? Are there tours in Sign Language?
Presently the Museum does not have any scheduled tours for our visitors who speak different languages or have hearing impairments. We hope to initiate this service in the near future.
Visiting As a Group
How do I get to the Museum?
The Museum is located on 278 Spring Street between Varick and Hudson Streets.
About the Museum
How do I become a Member?
To become a Member: join online; complete an application form and mail it along with your dues to the Membership department; stop by the Museum and join on-site; or, call (212) 691-1303 during regular Museum hours.
What are the benefits of becoming a member?
Benefits vary depending on the level of Membership. See a complete list of Membership benefits.
How do I make a donation to the Museum?
You may make a secure, fully tax-deductible donation online; by calling (212) 691-1303 and using your Visa, MasterCard, Discover or American Express card; or, by mailing a check made payable to the NYC Fire Museum.
I am a current Member and/or donor. How can I change my name and/or address and continue to receive mail from the Museum?
Provide your name and/or address to the Museum by phone (212) 691-1303, fax (212) 352-3117, or by sending an email to director@nycfiremuseum.org.
Can I give a Membership as a gift?
Absolutely! A membership to the Museum makes any occasion special. Memberships make great birthday, graduation, wedding, anniversary, or holiday gifts for family, friends, and/or business associates. Gift memberships are available online, by calling the gift shop at (212) 691-1303 or completing an application form and faxing it to (212) 352-3117. Gift memberships can also be purchased in person at the Fire Museum Gift Shop.
Can I make a contribution in honor or in memory of someone?
Yes. Your gift, in any amount, to honor someone special will be acknowledged with a certificate informing the person of your thoughtfulness. Gifts made commemorating the life of loved ones will be acknowledged with a certificate to the family.
Does the Museum make charitable donations to other organizations?
Yes, the museum donates an admission pass suitable for two adults and two children. Donations are made to non-profits based in NYC only. Donation requests must be submitted via email to aborger@nycfiremuseum.org.