Welcome to the New York City Fire Museum online gift shop!
Please select one of the options to the left to begin.
All gift shop and online sales are used to support the mission and vision of the New York City Fire Museum.
If you are not completely satisfied with your purchase, you may return the merchandise for a refund or exchange. We at the NYC Fire Museum offer a refund or exchange by the original payment method on items with a receipt within 14 days of purchase date. All returns require the original packing materials and are subject to the approval of the NYC Fire Museum. Please note that DVD's and toy sets that have been opened will not be considered for return. Without a receipt, refunds will be issued as a store credit, at the current selling price. Valid photo ID is required for all returns without a receipt. The NYC Fire Museum reserves the right to refuse excessive non-receipted returns or exchanges.
How do I return an item purchased from the Online Store?We will pay return shipping costs if the product is defective or the return is a result of our error. If the item is returned for any other reason, you are responsible for return shipping costs. Returns must be shipped prepaid. We recommend using UPS or FedEx over USPS so that you have tracking and delivery confirmation. Unauthorized returns will not be accepted. We will credit your charge account within 7 days of receiving the returned item.
Ship authorized returns to the following address:
New York City Fire Museum
ATTN: Gift Shop
278 Spring Street
New York, NY 10013
For questions regarding our return policy please contact us at firstname.lastname@example.org